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Cancellation policy

Uptade: January 1st, 2019

1.1 Cancellation with a reasonable motive

A reasonable motive is an unforeseen event out of the control of the party that causes a direct conflict with the signed contract, its duration or one of the agreed conditions. Oxilia reserves the right to review the validity of the motive and to request a valid proof from the party to justify the impediment. If need be, the proof must be shown to the parties damaged by the contract cancellation.

In case of a cancellation with a reasonable motive, Oxilia will search for a professional or a similar contract for the damaged party.

1.2 Cancellation without a reasonable motive

In case of a cancellation without a reasonable motive, Oxilia will search for a professional, or a similar contract for the damaged party. The circumstances surrounding a non-justified cancellation will be reviewed by Oxilia and cancellation fees may apply. Oxilia reserves the right to request the service fees for the whole duration of the contract.

A locum or a practice cancelling a contract without any reasonable motive not only damages the other stakeholders, but is also strongly against Oxilia’s standards of professionalism and transparency. The party’s file within the Oxilia platform will be revised by the Oxilia team and coherent actions will be made.

1.3 Cancellation made 30 days or more before the contract’s first workday

A cancellation communicated 30 days before the beginning of the contract is done without fees, as long as the party is able to provide a reasonable motive with a valid proof (see article 1.1). The parties must let one of the Oxilia team members know at the latest 30 days before the contract’s first workday.

1.4 Cancellation made less than 30 days before the contract’s first workday OR after the contract has begun

A cancellation less than 30 days before OR after the beginning of the contract must be brought to the attention of the Oxilia team and the contract’s stakeholders. Such cancellation is subject to review by Oxilia and cancellation fees may apply. Oxilia also reserves the right to request to the party making the cancellation service fees for the whole duration of the contract. Charging fees to the party enables Oxilia to give an indemnification to the damaged parties and to compensate Oxilia’s loss.

1.5 Grace period for contracts of more than 150 hours

A grace period of 2 weeks is given for contracts of more than 150 hours, starting from the first workday. This grace period allows the locum or the practice manager to obtain a reasonable delay to pull out of a long-term contract with a serious motive. This grace period is subject to revision by Oxilia and can be removed if need be.

1.6 Retaliation

Oxilia is not responsible for all sorts of retaliation that could occur from a damaged party targeting the parties of a contract.

1.7 Service fees already settled

Oxilia service fees that are already settled for work done by a locum are not refundable or transferable.